Complaint Letter
詞匯：
complain against sb. about sth.投訴......
dissatisfaction with不滿于......
put up with / bear / tolerate忍受
awful 糟糕的
poor service糟糕的服務
inconceivable不可思議的
out of one”s expectation令某人大失所望
look into / go into / investigate調查
incident / matter 事件
sanitary situation衛(wèi)生條件
bad manners 不禮貌
disturbance干擾
nuisance 麻煩事
remedy 補救
solve解決
recurrence再次發(fā)生
句型：
1) I am writing to you to complain about ...
2) I am writing to express my dissatisfaction with...
3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...
4) I can hardly bear /tolerate /put up with it any more.
5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.
6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.
7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.
8) We will appreciate your willingness to make up for the loss.[CKQ]
Inquiry Letter
詞匯：
inquire about 咨詢
seek尋求
obtain 獲得
regarding, concerning 關于
provide sb with sth 提供
inform. sb. of sth.通知某人某事
convenience方便
look forward to (doing) sth.盼望...
prompt / immediate 及時的
take into account of sth. / take sth. into account 考慮到...
detailed詳細的
essential / necessary必要的
grateful / obliged 感激的
appreciation感激
be concerned about... 對...關心
句型：
1) I would like to obtain some information about…
2) I would like some detailed information on / about...
3) I am an overseas student who lives /studies in...
4) I am writing to you in the hope that I may obtain...
5) I wonder if there is a tennis club available.
6) I would be much obliged to you if you could let me know the procedures I have to go through.
7) Your prompt and favorable attention to my inquiry would be highly appreciated.
8) I am looking forward to a favorable reply at your earliest convenience.[CKQ]
Thank-you Letter
詞匯：
appreciate感激
convey / express one”s appreciation表示感激
cordial衷心的
beyond words難以言表
courtesy禮貌
generosity慷慨
grateful感謝
gratitude感激之情
hospitality好客
moved感動
timely及時的
句型：
1) I take this opportunity to express to you my deep appreciation for the kind assistance you rendered me.
2) I wish there were a better word than “thanks” to express my appreciation for you generous help.
3) My appreciation to you for your generous help is beyond words. I wish I could repay it one day.
4) Please accept my most cordial thanks for your timely help, which I will always remember.
5) Thank you from the bottom of my heart for your kind help.
重點單詞 查看全部解釋
hospitality [.hɔspi'tæliti] 想一想再看
n. 好客，殷勤，酒店管理
聯想記憶 X 單詞hospitality 聯想記憶：
hospit客人+ality表名詞，“狀態(tài)，性質”→好客
detailed [di'teild] 想一想再看
adj. 詳細的
solve [sɔlv] 想一想再看
v. 解決，解答
courtesy ['kə:tisi] 想一想再看
n. 禮貌，好意，恩惠
generosity [.dʒenə'rɔsiti] 想一想再看
n. 慷慨，大方
聯想記憶 X 單詞generosity 聯想記憶：
gener產生+osity表名詞，ose+ity組成，表示“多…的狀態(tài)”→慷慨
favorable ['feivərəbl] 想一想再看
adj. 有利的，贊許的，良好的，順利的，偏袒的
convey [kən'vei] 想一想再看
vt. 傳達，表達，運輸，轉移
vt.
聯想記憶 X 單詞convey 聯想記憶：
con共同，vey道路－用道路運輸
obtain [əb'tein] 想一想再看
vt. 獲得，得到
vi. 通用，流行，存在
prompt [prɔmpt] 想一想再看
adj. 迅速的，敏捷的，立刻的
vt. 激起
tolerate ['tɔləreit] 想一想再看
vt. 容忍，忍受
